Payment Options

Option 1: Pay Online

You can now pay your Pioneer bill on the internet using SmartHub. You may use a check, credit or debit card--we accept Discover, Mastercard and Visa. You can also request paperless bills if you prefer. For more information on how to pay over the internet you can view the SmartHub Frequently Asked Questions.

Option 2: Pay by Telephone

You can pay your Pioneer bill over the phone (a payments ONLY toll free number) 1-888-836-1422. You can pay by check, debit or credit card (Discover, Mastercard, Visa) you MUST call the above number. The system will be automated and all of your personal information––such as card number and payment amount––will be entered by YOU. Before you call you need to have your account number (found on your monthly bill) and the primary member’s last four digits of their social security number handy. After dialing the number you will go to the main menu. You’ll be prompted to press numbers for the actions you wish to complete. You will need to create a PIN number BEFORE you can make a payment. 

Option 3: Traditional Mail

Your monthly bill from Pioneer may be paid by mail. Payment envelopes are included with your monthly billing statement.

Option 4: Pay In Person

Payments may be made in person at either the Piqua or Urbana office during the hours of 8 am to 5 pm.

The Urbana office has a 24-hour drive-up depository by the drive up window.

The Piqua office also has a walk-up depository at the front entrance for after-hours payments.

*Please note the drive-in and walk-up depositories are for CHECKS ONLY.

Option 5: Auto Pay - Credit/Debit Card Plan

  • You will receive a statement each month from Pioneer to let you know how much your bill is.
  • Your bill will always be paid on time, even if you are out of town or on vacation.
  • You save on postage.
  • On the due date of each month the amount of your net bill will be charged to your credit or debit card automatically!

To start Auto Pay - Credit/Debit Card Plan complete the authorization form and return it to our office.


Option 6: Auto Pay - Checking/Saving Account Plan

  • You will receive a statement each month from Pioneer to let you know how much your bill is, so you can record the amount in your checkbook.
  • Your bill will always be paid on time, even if you are out of town or on vacation.
  • You save on postage.
  • You'll no longer be bothered with writing checks or be concerned about checks getting lost in the mail.
  • On the due date of each month, the amount of your net bill will be deducted from your checking or savings account automatically.

To start Auto Pay - Checking/Saving Account Plan complete the authorization form and return it to our office.

For questions about any of our convenient payment options, please contact us.