Cooperative's Right to Discontinue Service


Pioneer reserves the right to discontinue service to any member without notice for the following reasons:

  1. Fraudulent representation as to use of electric service
  2. Any disapproval of member’s equipment or installation because of defects or hazardous conditions
  3. Repairs or emergency operations
  4. Unavoidable shortage or interruption in Pioneer’s source of supply
  5. Whenever such action is necessary to protect the Cooperative from fraud or abuse
  6. Upon cancellation of service contract

Pioneer reserves the right to discontinue service on reasonable notice for the following reasons:

  1. Non-payment of bill or any other indebtedness
  2. Entry to its meter or meters is refused, or if access is obstructed or hazardous
  3. Rules and regulations of the Cooperative are violated.

Requesting Disconnection
If you will no longer require service at a location or are moving off of Pioneer lines, please contact our office as soon as possible to arrange to have the service disconnected and a final reading taken. At this time we will ask for a forwarding address to mail your final bill and to keep on file for your capital credits.

Disconnection of Service for Non-Payment
If your service was terminated at your location, you may get your service reestablished by bringing your account current or completing a payment agreement in the office.

If a Pioneer employee must make a trip to collect or disconnect service on a delinquent account, the member will be charged $40 for the trip. If the service is disconnected, the member must make payment of the delinquent amounts owed plus the $40 trip charge and an additional $40 reconnection fee in order to reinstate service. This payment must be received at either of the Pioneer offices prior to 3:30 p.m. for reconnection of service the same day, schedule permitting. If the schedule does not permit or if payment is received after 3:30 p.m., reinstatement of service will be made by the close of the following business day. There are no after-hours reconnections for service that has been disconnected for non-payment.

 


 
   

Pioneer Electric Cooperative
344 West U.S. Route 36
Piqua, Ohio 45356
(800) 762-0997