Skip to main content
Home

REPORT AN OUTAGE: 800.762.0997
PAY BY PHONE: 888.836.1422

 
Menu
  • Due to COVID-19 concerns, Pioneer's lobbies are closed until further notice. 
  • The drive-thrus in Piqua and Urbana are now open 8 am - 1 pm.
1 of 2 
  • My Account
    • SmartHub
    • Understanding Your Bill
    • Payment Options + Assistance
    • Right to Disconnect
  • Membership
    • Membership Application
    • New Member Packet + Survey
    • New Service/Upgrades
    • Ohio Cooperative Living Magazine
    • Security/Watch Lights
    • Political Action
    • Joint Membership with Right of Survivorship
    • Code of Regulations
  • Outages & Safety
    • Outage Center
    • Electrical Safety Tips
    • GenerLink
  • Energy Solutions
    • Rebates + Incentives
      • Geothermal
      • Heat Pump Incentive
    • Peak/Load Management
    • Renewable Energy
    • Efficiency Tips From Ted
    • Energy Conservation
    • HVAC Dealers
    • Insulation Contractors
  • Co-op Benefits
    • Capital Credits
    • Community Room
    • Scholarships
    • Safety Demonstrations
    • Co-op Connections
  • About Us
    • Who we are
    • Our History
    • Board of Trustees
    • What is a Co-op?
    • Careers
    • Contact Us

Payment Options + Assistance

Member making payment
Member paying at window
Previous Next

PAYMENT OPTIONS

Option 1: Pay Online
You can pay your electric bill online using SmartHub.
Please also consider paperless bills. Pioneer will send you notification via email when your bill is posted online.

Option 2: Auto Pay
To start Auto Pay - Credit/Debit Card Plan or Checking/Savings Account Plan, complete the authorization form and return it to our Piqua office, or now you can authorize auto pay through SmartHub. Pioneer will still send you your monthly bill for your records, or you can select paperless billing and view them electronically.

Option 3: Pay by Telephone
You can pay your Pioneer bill over the phone at 888.836.1422. The system is automated allowing you to enter your personal information securely.

Before you call you will need:
Your account number and the last four digits of the account holder’s social security number or chosen four-digit pin

Option 4: Traditional Mail
Your bill may be paid by mail. Payment envelopes are included with your statement.

Option 5: Pay Station
Payments may be made in person using the pay station in front of the Piqua office 24-hours a day, seven days a week. The pay station accepts credit card, debit card, check or cash. Payments will be posted to your account immediately.
*Be sure to have your account number or statement to use this option.

Option 6: Pay in Person
Payments may be made in person at either the Piqua or Urbana office from 8 am to 4:30 pm, Monday through Friday. Both offices also have a 24-hour drive-up depository.

*Please note the drive-in and walk-up depositories are for CHECKS ONLY.
*Returned checks will require a fee of $35.
 

For questions about any of our payment options, please contact us at 800.762.0997.

 



Budget Billing

Pioneer offers budget billing as a monthly payment plan intended to take the seasonal highs and lows out of your monthly heating and cooling bills. The program is designed to allow members to accumulate a credit balance on your account in the spring and fall to offset higher bills that are typically seen in the summer and winter.

Budget billing uses a 12-month average to determine your budget payment — a payment recalculated in February and August of each year. By recalculating the budgeted payment twice a year it decreases the need to make a large settle-up payment. Adjustments to the budgeted bill will take into consideration home upgrades — potentially decreasing your monthly payment.

Accounts must be residential.


Click here to inquire about budget billing.

ECONOMIC ASSISTANCE PROGRAMS

AUGLAIZE COUNTY
Auglaize County Department of Job & Family Services
12 N. Wood Street, Wapakoneta, OH 45895
Phone: 419.739.6505  |  Fax: 419.739.6506

West Ohio Community Action Partnership
13093 Infirmary Road, Wapakoneta, OH 45895
Phone: 844.221.9447  |  Fax: 567.356.5061

CHAMPAIGN COUNTY
Champaign County Department of Job & Family Services
1512 South State Route 68, Suite N100, Urbana, OH 43078
Phone: 800.837.4290 or 937.484.1500  |   Fax: 937.484.1506

Bridges Community Action Partnership
1679 East State Route 29, Urbana, OH 43078
Phone: 937.772.9164  |  Fax: 937.772.9167

CLARK COUNTY
Clark County Department of Job & Family Services
1345 Lagonda Avenue, Springfield, OH 45503
Phone: 800.516.3463 or 937.327.1700

OIC of Clark County
10 S. Yellow Springs Street, Springfield, OH 45506
Phone: 937.323.6461  |  Fax: 937.324.4580

DARKE COUNTY
Darke County Job & Family Services
631 Wagner Avenue, Greenville, OH 45331
Phone: 800.501.5635 or 937.548.4132  |  Fax: 937.548.4928

Miami Valley Community Action Partnership
1469 Sweitzer Street, Greenville, OH 45331
Phone: 937.548.8143  |  Fax: 937.548.8397

LOGAN COUNTY
Logan County Department of Job & Family Services
211 E. Columbus Avenue, Bellefontaine, OH 43311
Phone: 937.599.5165  |  Fax: 937.592.4395

Bridges Community Action Partnership
1653 U.S. 68 North, Bellefontaine, OH 43311
Phone: 937.404.9203  |  Fax: 937.404.9211

MADISON COUNTY
Madison County Job & Family Services
200 Midway Street, London, OH 43140
Phone: 800.852.0243 or 740.852.4770

Bridges Community Action Partnership
255 W. High Street, London, OH 43140
Phone: 740.852.3511  |  Fax: 740.852.7101

MERCER COUNTY
Mercer County Job & Family Services
220 W. Livingston Street, Suite 10, Celina, OH 45822
Phone: 419.586.5106  |  Fax: 419.586.5643

West Ohio Community Action Partnership
420 N. Brandon Avenue-Suite A, Celina, OH 45822
Phone: 844.221.9447  |  Fax: 567.279.9158

MIAMI COUNTY
Miami County Job & Family Services
2040 N. County Road 25A, Troy, OH 45373
Phone: 937.440.3471  |  Fax: 937.335.2225

Miami County Community Action Council
1695 Troy-Sidney Road, Troy, OH 45373
Phone: 937.335.7921  |  Fax: 937.339.8905

MONTGOMERY COUNTY
Montgomery County Department of Job & Family Services
1111 S. Edwin C. Moses Boulevard, Dayton, OH 45422
Phone: 937.225.4148  |  Fax: 937.496.6654

Miami Valley Community Action Partnership
719 S. Main Street, Dayton, OH 45402
Phone: 937.341.5000  |  Fax: 937.341.5002

SHELBY COUNTY
Shelby County Job & Family Services
227 S. Ohio Avenue, Sidney, OH 45365
Phone: 937.498.4981  |  Fax: 937.498.7396

Bridges Community Action Partnership
110 E. Russell Road, Sidney, OH 45365
Phone: 937.507.9341  |  Fax: 937.507.9372

UNION COUNTY
Union County Department of Job & Family Services
940 London Ave. Suite 1800, Marysville, OH 43040
Phone: 937.644.1010 or 800.248.2347  |  Fax: 937.644.8700

Bridges Community Action Organization
232 North Main Street, Marysville, OH 43040
Phone: 937.642.4986 or 800.858.4452 |  Fax: 937.642.1925

 

Back to Top

Quick Links

  • Contact
  • News
  • Privacy Policy

Follow us!

©2021 Pioneer Electric Cooperative. All Rights Reserved

  • My Account
    • SmartHub
    • Understanding Your Bill
    • Payment Options + Assistance
    • Right to Disconnect
  • Membership
    • Membership Application
    • New Member Packet + Survey
    • New Service/Upgrades
    • Ohio Cooperative Living Magazine
    • Security/Watch Lights
    • Political Action
    • Joint Membership with Right of Survivorship
    • Code of Regulations
  • Outages & Safety
    • Outage Center
    • Electrical Safety Tips
    • GenerLink
  • Energy Solutions
    • Rebates + Incentives
      • Geothermal
      • Heat Pump Incentive
    • Peak/Load Management
    • Renewable Energy
    • Efficiency Tips From Ted
    • Energy Conservation
    • HVAC Dealers
    • Insulation Contractors
  • Co-op Benefits
    • Capital Credits
    • Community Room
    • Scholarships
    • Safety Demonstrations
    • Co-op Connections
  • About Us
    • Who we are
    • Our History
    • Board of Trustees
    • What is a Co-op?
    • Careers
    • Contact Us